Electric Rider Reviews

Had to go through my bank for a refund. The company has gone into administration but are still taking orders that they won't fulfill. I contacted one bike manufacturer that ER stock and they were great, informing me of the situation, even providing me with the details of the administrators. ER owe the manufacturer money too. If you have already ordered don't waste your time contacting ER there's no one there.

DO NOT BUY FROM THIS COMPANY!!

They are a scam and will take your money, not deliver and when you try phoning them it goes to a voicemail!! Will be suing them for a refund, plus court costs plus Interest at 8% per annum for all days they have had our money. Don’t waste your time with them! #3058ER

I bought a Basis Osprey folding bike from Electric Rider and it is now completely unusable within 4 weeks of use.

First, the motor started cutting out whilst I was using it (sometimes whilst I was cycling on the road with cars around me, which was incredibly unsafe)

Next, the battery life was reduced to less than a quarter of what it had been initially and the bike struggled to get up hills, even when fully charged.

Now the motor has died completely. Even when the battery is displaying as fully charged, there is no motor assist at all.

I have sent multiple emails and have not received any response.

Even before the bike began to break, I was already pretty unimpressed with the quality. There is a considerable delay between when you start to pedal and when the motor assists kicks in. When it does kick in, it is so abrupt that you could easily fall off the back of the bike if you're not braced for the sudden acceleration. Although the bike has 6 gears, they are all so low that they are unusable (I only ever used the 6th gear). When the bike is folded, there is no way to fasten it in place and there is nothing to lift it from. It took two of us to lift the bike in an out of the boot and we had to use several straps to fasten it closed. It took ages to figure out how to fold and unfold the bike because the instruction leaflet is in broken English and the quality of the printout is so bad that you can barely see what's being shown in the photos.

I was willing to accept the quality issues above because it is a relatively cheap bike (although the quality is still much cheaper than the price suggests) but now that it is completely unusable I am only interested in getting my money back for this useless product.

Please can someone from Electric Rider respond to me with information on how I can get a refund for this faulty product?

I think the company has gone under but still taking peoples money. They no longer have any customer service or any way to contact them as they do not reply and answer calls despite trying everyday for weeks now.
They should be ashamed of themselves.

I ordered an electric cargo bike (£3k) and one the electric rider team assured me delivery could be arranged on my husband’s birthday which was last Friday. Nothing showed up, no one has replied to any of my emails (4 sent so far) or responded to the 5 voice messages I have left over the last week or so.
I am being completely ignored and fear that this is a scam. Beware of this company.

I placed my order more than one month ago, but I didn't receive any further information or updates. They replied only once to my email, saying that order can take up to 3 weeks, but now it's 5 weeks already and they stopped responding to my emails and phone calls. This is outrageous attitude, clients are left without any explanation about their orders and payments.

Cancelled my order with manufacturer without telling me or being asked to do so. Customer service communication has been poor since placing the order and now I cannot get a response via email or even get through on the phone lines.
Unsure if the company has gone out of business.

We ordered a bike that couldn't be delivered on time, despite promises that it could. We have now been owed our refund (£3000) for weeks and Electric Rider have stopped replying to emails or answering the phone. I am completely aghast and don't know what to do from here.

So, I approached the company, explaining that, as my arthritis and fibromyalgia advance, carrying my Raleigh Evo (20kg) up and down a flight of stairs has become impossible.

I booked an appointment for a call, to discuss what they could offer that is lightweight, and easy to fold/unfold.

Several emails came, and text messages too, reminding me of my appointment, at 10:30, on 26th Sept 22... with someone called Gila Joffe...

.... I am STILL WAITING!

Nobody got in touch, called, or bothered to email since, to apologise!

I emailed, texted and gave up in disgust!

Imagine if I HAD bought a bike from them, and something had gone wrong... could I really expect any satisfaction, help, assistance from this outfit?

I SERIOUSLY DOUBT IT!!! I'd be left to take them to Petty Claims Court...

Not even with someone else's bargepole!
STEER WELL CLEAR!

i ordered an mbm efunk move and it arrived undamaged with good customer service from the delivery driver. and excellent service from their support staff through email correspondence

Overall pleased now the bike has arrived - The Fantic is a very impressive bike.
Plus points - Good price compared to competitors, Great bike, Generally good customer service to queries
Minus points - Took a little while to be delivered, first slot cancelled but delivered 2 days later. Bike had a mark on it which was satisfactorily dealt with. Think I will need to tweak the handle bar (not central) and suspension set up for my weight. Not sure why there is not better details about the servicing deal online, however happy with email confirmation on what it includes and remote servicing option. There aren’t too many Fantic dealers here (one on line does not do EMB!)

Absolutely horrendous customer service, don`t respond to emails, won`t talk to you over the phone. Placed an order 4 days ago and have no idea when I can actually expect to receive the goods! No timeframe given on the webiste and you cannot talk to anyone. These products aren`t cheap, having spent over £2k we would have expected a half decent level of service, not just ignored and no to very poor communication. Send some fluffy email "You`re what makes us great", well it certainly isn`t anything this company is doing. Ridiculous

The Eskuta sx250 is a great little bike. Built like a motorcycle, if handles just like a petrol-operated bike. I purchased from Electric Rider. Gila handled everything for me from start of order to delivery. Kept me up to date along the way. She's great, a credit to the company. Electric Rider highly recommended.

Hello.
The bike I bought perfect. And the delivery was fadt and easy.
The staff are so friendly. Especially Gila Joffe(Sale manager) She is very kind and helpful lady.
Thank you for everything.
Im very happy.
Eszter S

Got the escooter about a week ago and it's absolutely superb gets me into work in the morning only about 15mins to get there and to get home it's pretty much all uphill where I live and it climbs those lil hills perfectly. Before I got this I had a ebike from halfords and that's all I had was problems with it I went through 3 batteries and 2 motors just an overall bad bike but so far I've had no problems with it. :)